
ENTERVAULT, the EnterVault Logo, PRIVATEVAULT, and the PrivateVault logo are
trademarks of EnterVault, Inc. All other trademarks used above are for the
purpose of identifying products and services of others and are the property of
their respective owners.

At Enterprise Vault, Inc. ("EnterVault") the privacy and security of our
customers' personal information is of the utmost importance. We never take for
granted the trust our customers have placed in us and we honor that trust by
managing our customers' personal information with the highest level of care.
Safeguarding the privacy and security of customer information is a complex
and dynamic process. This public statement is provided to help you understand
what is involved in this process.
From time to time we may revise and redisclose this policy to reflect changes
in technology, privacy law or changes in our operations and practices. If you
have any questions about this policy statement please contact us.
Throughout the Customer Privacy Policy, "we", "us" and "our" refer to
EnterVault. "You" and "your" refer to the customers of EnterVault.
- Privacy Principles. We pledge to do the
following:
- Recognize a customer's expectation of privacy.
We recognize and respect the privacy expectations of our customers and want to
explain principles of privacy to our customers in an appropriate fashion. These
principles and the accompanying policy statement are provided to explain how we
continuously work to meet our customers' expectation of privacy.
- Collect, use and retain a customer's information
only if we believe that the customer will benefit. We collect, retain and
use information about individual customers only where required by law,
regulation or we reasonably believe it is useful and allowed by law in order to
administer our business and to provide products, services and other
opportunities to our customers.
- Maintain accurate information. We have
established procedures so that the customer's information we collect is
accurate, current and complete in accordance with reasonable commercial
standards. We enable you to correct inaccurate information from within your
private electronic vault.
- Limit employee access. We limit employee
access to personally identifiable information to those with a business reason
for knowing such information. Our employees are trained to understand the
importance of confidentiality and customer privacy and security. We have
employee privacy and security guidelines in place and will take the appropriate
disciplinary measures to enforce these guidelines.
- Protect information via established security
procedures. We have adopted appropriate security standards and procedures to
guard against unauthorized access to customer information.
- Restrict the disclosure of account
information.We will not reveal specific information about customer accounts
or other personally identifiable data to unaffiliated third parties for their
independent use with the following exceptions: 1) the information is provided to
help complete a customer initiated transaction; 2) the customer requests it; 3)
the disclosure is required by/or allowed by law (e.g., subpoena, investigation
of fraudulent activity, etc.); 4) The customer has been informed about the
possibility of disclosure for marketing/sales purposes through a prior
communication and has not exercised the right to opt out; 5) The information is
exchanged with reputable information reporting agencies, such as credit card
processing companies, to verify the accuracy and validity of such information;
or 6) in the performance of bona fide corporate due diligence for merger or
asset sales.
- Maintain customer privacy in business
relationships with third parties. At times, we rely on third parties to help
us do business. Each of these companies is bound by contract to honor these
privacy principles. If personally identifiable customer information is provided
to other third parties, we will require them to keep our customer information
private and secure.
- Make our privacy principles and policies known to
the customer. We will always provide our customers with reasonable access to
our privacy policy.
With the above stated privacy principles as a foundation, the policy language
that follows is a detailed explanation of how and why we collect, use and share
information.
- Information Collection and Use. We collect the
information we believe necessary to deliver our products and services. Due to
the complex nature of the secure electronic information storage services
business, we must collect certain types of nonpublic personal information about
you in order for us to deliver the products and services you request. We collect
nonpublic personal information about you in a variety of ways, including:
- Information we receive from you on applications to
open a private electronic vault. Depending on the product or service
requested, the information we may request could include (but is not limited to)
your name, address, social security number, telephone and fax numbers, and email
address.
- Information about your transactional experience,
such as your login, password, and amount of electronic space in use. This
information helps us to protect your account against unauthorized access, as
well as accurately track your billing.
- Information we collect when you visit our
website. When you visit our company web site, but not your private
electronic vault, we may collect transaction, site navigation, customer contact
and optional survey information. We use this information to enhance and
personalize our online services. Refer to the "Online Information Privacy and
Security" section below for more information regarding online
privacy.
If you choose not to provide the information necessary for us to fulfill a
request for a specific product or service, we may not be able to process your
request.
- Information Sharing. EnterVault does not disclose
any nonpublic personal information about our customers or former customers to
anyone, including Zions Bancorporation or its affiliates, except as permitted or
required by law or as described in this privacy policy.
- Information sharing with outside parties - other
situations. There are certain situations where we may, in good faith, disclose
information requested by government agencies, including federal regulatory
agencies, and other outside parties as permitted or required by law. Examples
include:
- Responding to legal process or to comply with
federal, state or local laws, rules and other applicable legal requirements
(e.g., a court order or subpoena for information);
- Providing information to facilitate a fraud
investigation;
- Facilitating an audit or examination by a government
regulatory agency;
- Providing information necessary to fulfill customer
expectations (e.g., enabling a credit card to be processed for billing
purposes); and
- The proposed or actual sale, merger or transfer of
accounts to another entity.
- Former customers. EnterVault provides the same
private and secure treatment for the nonpublic personal information of
applicants and former customers as it provides for existing customers.
Information previously collected from former customers is maintained on file in
accordance with state and federal regulatory requirements for record retention.
- Employee Access to Customer Information.
EnterVault trains its employees to adhere to policies regarding customer
information privacy and security. Each of our employees must sign an agreement
that carries with it the responsibility to protect the privacy and security of
our customers' information. In addition, all EnterVault employees are bound by
this policy and are trained on privacy requirements. Only employees having an
appropriate business reason have authorized access to customer
information.
- Offering You Products and Services. EnterVault
offers a wide range of products and services to help you meet your needs. On
occasion we may want to contact you to offer information on products and
services that could benefit you.
- Online Information Privacy and Security. We want
to assure you that you are in a safe, secure and confidential environment.
Safeguarding the privacy and confidentiality of your information is of the
utmost importance whether you interact with us over the Internet, by e-mail, or
by telephone. Due to the technological nature of the Internet, however, there is
additional information you should know when you access our products and services
online.
- User identification and password. EnterVault
requires you to select a user ID, or login, and password to serve as your secure
identification when using our electronic vault services, and, at your option,
acquire a digital certificate. You can change your user ID and password at your
convenience. Together, these two or three pieces of information provide you
online protection and enable you to view your electronic vault information
quickly, easily and safely.
Your user ID, password, and, if applicable,
digital certificate, should be kept secret. If you must maintain a written
record of this information, you are strongly advised to store such record away
from your computer or any other place it could be easily accessed. Never allow
anyone to observe you inputting your user ID and password and always log off of
our web site when you are away from your computer. If you feel either your user
ID or password may have been lost or compromised, please notify us immediately.
- Secure server. For your protection,
EnterVault utilizes Internet servers that require you to use a forms-capable
browser such as Netscape's Navigator or Microsoft's Internet Explorer. When your
browser communicates with our server, your customer information is encrypted for
security while traveling over the Internet. What this means is that while your
information is traveling over the Internet it is scrambled until it reaches our
server where it is unscrambled. This process is applicable to information flows
to and from EnterVault servers.
- Cookies. In an ongoing effort to provide
better service we utilize a technology commonly referred to as "cookies" when we
interact with the browser on your computer. A cookie is a text file placed on
your hard drive by our server and functions as a unique identifier and can be
used for anonymously tracking individual data. What is most important for you to
know is that cookies do not collect personally identifiable information, and we
do not align information collected through cookies with other personally
identifiable information to reveal your identity. Cookies can be deleted from
your browser and you can set your browser so that it will not accept
cookies.
- Email. If you send us email, the content of
your message, your email address and any limited, or one time response that we
may provide, is archived in accordance with legal and government regulatory
record retention requirements. If we collect your email address in this manner,
we will not use it to notify you about EnterVault products and services unless
you have granted us permission.
- Online surveys. Any information you
voluntarily provide on surveys through our company web sites will be used for
internal marketing purposes only. On occasion we may inform you of new products
and services based on the information you provide.
- Online information collection and use. Our
company web sites require certain types of information, such as your e-mail
address or your account number. These information requirements are necessary to
enable you to perform certain tasks like reviewing your account information.
However, if you visit our web sites and anonymously browse, no personally
identifiable information will be collected. On an aggregate basis, we
periodically gather usage data such as number of hits, pages visited and length
of user sessions in order to evaluate the effectiveness of our web site
designs.
- Protecting Your Files. EnterVault is committed to
protecting the privacy of the files and data stored in your private electronic
vault. EnterVault recognizes and respects the sensitive, confidential nature of
all files and data you store in your private electronic vault. Under the terms
of the User Agreement, EnterVault will not access, view, disclose, or share any
electronic files stored in your private electronic vault, except in the limited
cases described in the User Agreement.
- Compliance with GLBA 501(b) EnterVault has
established policies and procedures to ensure compliance with the Gramm Leach
Bliley Act, part 501(b). These policies and procedures apply not only to
EnterVault employees, but to our vendors as well. Employees receive privacy
training on a quarterly basis. Vendors are contractually bound to abide by
EnterVault's privacy policies, and are monitored quarterly to ensure compliance.
Posted 11/14/01
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